JOB DETAILS: ──────────── Position Title: ICT Associate Job Category: Information and Communications Technology Duty Station(s): Yangon Seniority Level: Associate ICS Level: ICS 06 Contract Type: ICA - LICA - Support - Regular Contract Level: LICA 6 Posting Start Date: 07-Aug-2026 Posting End Date: 21-Aug-2026 Duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance JOB HIGHLIGHT ──────────── Empower global change by driving ICT innovation, fostering knowledge sharing, and safeguarding information security, directly contributing to UNOPS projects that transform lives worldwide. JOB SPECIFIC CONTEXT ──────────── UNOPS Myanmar has a shared Support Services team. Under the direct supervision of the ICT Senior Officer, the ICT Associate shall provide users with guidance and first level support by assisting in problem solution. The ICT Associate provides day-to-day quality Help Desk support service to staff by providing them with a single point of contact to report problems, to make inquiries, and to get resolutions and answers. The ICT Associate will be responsible for the following duties: ROLE PURPOSE ──────────── The Information Communication Technology (ICT) Associate ensures the secure, effective and client-focused delivery of ICT services in line with UNOPS rules and frameworks. The role supports ICT strategy implementation, oversees infrastructure and systems management, and provides technical guidance to enhance service quality, operational reliability, and user satisfaction. The incumbent also contributes to network and systems administration, business continuity, supervision of ICT personnel, and coordination with HQ and other UN entities. FUNCTIONS / KEY RESULTS EXPECTED ──────────── ICT Client Services, Management and AdministrationImplement ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.Provide fast, friendly, and effective user support.Advise on information technology (IT) and systems planning exercises and participate in similar exercises across UNOPS.Contribute to the development of ICT standards and strategies within the office.Maintain inventory of all computer, audio-visual communications equipment, and software in compliance with UNOPS asset management policy.Interact with HQ and ICT personnel from other UN agencies to share and exchange information and expertise on applications and tools. Ensure effective functioning of all UNOPS hardware equipment, including installation, operation and maintenance.Support the acquisition of hardware supplies and approved software, ensuring timely application of updates and patches.Oversee assigned information and communication services and managed projects.Provide effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.Network actively with clients, addressing and improving common areas of concern.Provide consulting services, ICT audit inspections and/or facilitation of selection/ deployment of software to projects, seeking technical advice and support from HQ ICT personnel as required.Liaise with UNOPS HQ and other relevant units to determine hardware and software requirements.                                      Act as UNOPS' liaison with local UN partner agencies on issues relating to UNOPS ICT.Network AdministrationMaintain network and internet connectivity to ensure stable operations, adequate bandwidth, and reliable access to internet and HQ based systems.Validate hardware maintenance agreements to support timely resolution of hardware failures.Ensure a stable and responsive network environment through daily monitoring of network performance.Safeguard the confidentiality, integrity and availability of UNOPS ICT systems and information assets.Monitor and maintain proper data backups, and support measures for business continuity and disaster recovery.Maintain the effective operation of video conferencing and telephony systems.Knowledge Building and Knowledge SharingSupport the organization, facilitation and delivery of training and learnings sessions on ICT client services, management and administration.Participate in knowledge-sharing initiatives and Communities of Practice (CoPs), contributing insights and lessons learned.Conduct research on ICT-related topics and contribute to the drafting of reports, summaries and briefing notes. SKILLS ──────────── Business Continuity, Information Technology Asset Management, Information Technology Infrastructure Management, Information Technology Operations, Information Technology Procurement, Information Technology Service Management, Information Technology Security COMPETENCIES ──────────── Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. EDUCATION REQUIREMENTS ──────────── RequiredSecondary school (or equivalent) with 6 years of relevant experience ORBachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.DesiredRelevant globally recognized ICT professional certificates are desired. EXPERIENCE REQUIREMENTS ──────────── RequiredRelevant experience is work in information technology involving use of office software packages (MS Office 2010 and/or newer versions), Active Directory management, Windows servers and network infrastructure.DesiredExperience of working in multicultural environments or UN system organizations in a developing country is desired. Experience in development or humanitarian contexts is desired.